Refund policy



Returns & Refunds Policy

At TyreBox, we want you to be completely satisfied with your purchase. If you need to return an item, please review the policy below.

Returning Unused Tyres

You may return unused tyres within 14 days of delivery for a refund, provided that:

  • The tyres have not been fitted, mounted or used.

  • The tyres remain in their original condition.

  • The tyres are free from damage, markings or alterations.

  • The tyres are returned with any original packaging, labels or documentation where applicable.

Please contact our customer service team before returning any items so that we can provide return instructions.

Return Costs

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning goods to us.

Any original delivery charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Goods

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Where appropriate, we will arrange a replacement, exchange or full refund.

Faulty Products & Manufacturer's Warranty

All tyres sold by TyreBox are covered by the manufacturer's warranty against manufacturing defects.

If you believe a tyre has developed a fault, please contact us immediately. The tyre may need to be inspected by the manufacturer before a warranty claim can be approved.

Please note that warranties do not cover:

  • Normal wear and tear

  • Road hazards (e.g. punctures, impact damage, pothole damage)

  • Incorrect tyre pressures

  • Vehicle alignment issues

  • Improper fitting or misuse

Refunds

Once returned goods have been received and inspected, any approved refund will be processed back to the original payment method.

Please allow up to 5–10 working days for funds to appear in your account, depending on your payment provider.

Non-Returnable Items

We are unable to accept returns for:

  • Tyres that have been fitted or used

  • Special-order products sourced specifically for a customer

  • Products returned outside the returns period unless faulty

Contact Us

If you have any questions regarding returns, refunds or warranty claims, please contact our customer service team who will be happy to assist.